FAQ

E-MAIL

Customer service advisory service by e-mail 24 hours a day, 7 days a week. 
support@williscasino.com

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We offer customer Service in several languages.

TELEPHONE ASSISTANCE

24 hours a day, 7 days a week. Phone Number: +442035296018.

DEPOSITS

  • If you want to deposit money by means of bank transfer in your Willis Casino account, please, follow the instructions below:
  • Once you are in your account, access to the section “Deposit” you will find in the left upper part.
  • Select one of the payment methods that admit bank transfer, such as Skrill or Neteller.
  • Log in your Skrill or Neteller account to initiate the deposit
  • Introuduce the information you are required with the amount you want to deposit.
  • Follow the instructions to complete transaction. After the corresponding approval, the fund will be immediately available in your account.
You will see deposits as ”Deposit Willis Casino”, and withdrawals will show “Withdrawal Willis Casino”.
The minimum amount for a deposit is 10€.

Yes, there are. At the time of opening the account, the following limits will apply:

    • A daily limit of 1.000 USD
    • A weekly limit of 3.000 USD
    • A monthly limit of 9.000 USD

If you reach your deposit limit, you will not be allowed to make any other deposits. You will see a message letting you know you are exceeding the limit.

In case you want to reduce these limits, you can change them through your player account by accessing the “Deposit Limits” option.

If you want to increase your deposit limits, you will need to contact our Customer Care Center

You can play immediately after receiving the money through the payment gateway, from the payment method you selected for it.If you do it via a bank transfer, you can play within 2 or 3 days after verification that the money has reached our Willis Casino account.
Willis Casino currently takes MasterCard and Visa Credit/Debit cards, Visa Electron, Visa Debit, Maestro, Euro6000 and 4B. If you do not have any of these cards you can make a deposit via Bank Transfer, Ukash prepaid cards, Paysafecard or any other payment method that you will see on the top left corner of the website in the section called “Deposit”.
Yes. To make a deposit via bank transfer you have to choose the bank transfer option in the “Deposit” section in your account. Once there, you can see what are all the data required to make and issue a transfer to us. It is very important that under the CONCEPT section, you enter your ID number, NIE or identity document as a reference, so that we can clearly identify you. The deposit by transfer usually reflects in our bank within 24 hours and as soon as we receive it, your balance will be credited to your account.
All you will have to do is request this code used to make secure transactions online to your bank.

It is a 3-digit number located on the back of your card. These three digits authenticate your card and protect you from possible fraud. 

In the different game modes, there is a possibility to play without using real money.

WITHDRAWALS

You can make a withdrawal request from your player account using the deposit method you previously chose.

If you want, you can select from a wide range of services necessary to withdraw your money. We recommend performing this withdrawal using the same method as your last deposit so that it will be so much faster and comfortable.

Remember that, in order to successfully process your withdrawal, Willis Casino reserves the right to request copies of documents deemed necessary to identify the user of the account from which the withdrawal is ordered, so your withdrawal may not be processed until we have received the requested documentation.

Bonuses may be withdrawn only after satisfying all requirements of our Bonus Policy.

There are no fees for our services of Withdrawal, however, the bank or payment processor can implement some sort of fee to process your withdrawal.

According to the Willis Casino Withdrawal Policy, withdrawal requests from players will be automatically processed through the payment method with which the player made his original deposit in his/her Willis Casino account, reaching the Total Amount of the player. Once done, the player can choose the preferred payment method to receive his/ her Remaining Withdrawal Balance.

VISA does not accept withdrawals in certain jurisdictions. See the list for more details. **

** ANGUILLA, ANTIGUA & BARBUDA, ARGENTINA, ARUBA, AUSTRALIA, BAHAMAS, BARBADOS, BELIZE, BERMUDA, BOLIVIA, BRAZIL, BRITISH VIRGIN ISLANDS, CANADA, CAYMAN ISLANDS, CHILE, COLOMBIA, COSTA RICA, DOMINICA, ECUADOR, EL SALVADOR, GRENADA , Guadaloupe, GUATEMALA, GUYANA, HAITI, HONDURAS, HONG KONG, INDIA, INDONESIA, JAMAICA, JAPAN, KOREA, MALAYSIA, MARTINIQUE, MEXICO, MONTSERRAT, NETHERLANDS, ANTILLES, NICARAGUA, PANAMA, PARAGUAY, PERU, PUERTO RICO, DOMINICAN REPUBLIC, ST. Kitts-Nevis, ST. LUCIA, ST. Vincent & Grenadines, Suriname, Trinidad and Tobago, Turks & Caicos Islands, U.S. Virgin Islands, USA, URUGUAY, VENEZUELA.

Some payment methods are NOT accepted in some jurisdictions for withdrawals due to technical or legal issues. When this situation occurs, the player will make his/her withdrawal through two options:

  • Bank Draft
  • Bank Check

If you are going to process your first withdrawal, Willis Casino will request you to send documents for identification purposes that may vary according to the deposit and withdrawal methods chosen.

A) To withdraw funds via Bank Transfers, you will be requested the following:

  1. Identification Document:

    ID (if you are Spanish resident in Spain)

    NIE (if you are a foreigner living in Spain)

    Passport, identity card, driving license or Social Security document (if you are a foreigner living abroad). The copy of the document must match that stated at the time of registration.

  2. Bank account number with proof of ownership.

    You must send us evidence of your bank transfers or charges received, such as gas bill, electricity, telephone, etc. in PDF format.

    You can also send by mail or fax, a copy or scanned copy of your receipts in case you do not have online access to your accounts.

  3. Copy both sides of the credit or debit card that was used to make deposits. For your safety we recommend leaving exposed only the first six and last four digits on the front of your card, and the first four digits on the back.You can send us the documentation through the following channels:E-mail:Fax:Zip code:

    E-mail: support@williscasino.com

    For telephone assistance 24 hours 365 days at year : 0044 56 0386 0224

    For live assistance in office hours call to : 0044 20 3332 2946

    Mail:
    Intercomm International Business Corporation S.R.L
    district 1 of San Pedro, Montes De Oca, from the Automercado Los Yoses 125 mts south, San Jose, Costa Rica.

Withdrawals via e-wallets allow you to have money in your account only a few minutes after confirming your withdrawal request.

If you ordered the withdrawal of funds via bank transfer, you can have the money in your bank account within 2-3 business days.

Both for those who used a credit card and those who didn’t, the following will apply:

  • Withdrawals requested within the same 24 hours period in which a deposit was made using the same method, may be combined in a single payment.
  • In most cases, withdrawal Payments will appear on the player’s extract as single transactions.
  • If you do not use the chosen payment method actively to deposit during a period of more than 3 months, this withdrawal choice will not be available.
  • If you request a withdrawal for an amount lower to the allowed minimum which is detailed below, funds will be sent to your player account:
  • The minimum amount for withdrawals using the electronic transfer method is 100 US$.
  • The minimum withdrawal amount for the next payment methos is 50 US$.
  • Credit cards / Debit cards (Where they are accepted)
  • For the next methods:
    • Boleto bancario
    • Ukash
    • Pago fácil
    • Instant Bank
    • Other local contracted methods
  • Withdrawals will be received by bank transfer and minimum amount is 50 US$.

FAQ CASINO


ROULETTE

Playing Roulette is very easy. Just put the number of chips you want to bet on the table that best fits your preferences.

Once bets are placed, the Roulette will start rotating. When the Roulette stops, the winning number will be marked on the table and the winning bets will be awarded.

There are numbers ranging from 1 to 36, plus 0 and, in the case of the American Roulette, the 00. Numbers from 1 to 36 are red and black and 0 / 00 are green.

You may make one of the following bets:

  • Straight or Single: A single number bet. It is a bet to any of the 36 numbers.
  • Split: A bet on two numbers. The bet covers two adjoining numbers, either vertically or horizontally. The chip is placed on the line between these numbers.
  • Street: A bet on three numbers on a horizontal line. The chip is placed in the middle of the longitudinal line separating the rows of the spaces on the side.
  • Corner: a bet on four numbers in a square layout. The chip is placed at the intersection of the lined between the four numbers.
  • Six Line or Double Street: A bet on six numbers corresponding to two adjoining lines of horizontal numbers.
  • Column: A bet on twelve numbers within a column.
  • Dozen: A bet on twelve numbers within a column.
  • Double Column: A bet on twenty-four numbers.
  • Double Dozen: A bet on twenty-four numbers corresponding to two of the three dozens on the table.

There are numbers ranging from 1 to 36, plus 0 and, in the case of the American Roulette, the 00. Numbers from 1 to 36 are red and black and 0 / 00 are green.

You may make one of the following bets:

  • Straight or Single: A single number bet. It is a bet to any of the 36 numbers.
  • Split: A bet on two numbers. The bet covers two adjoining numbers, either vertically or horizontally. The chip is placed on the line between these numbers.
  • Street: A bet on three numbers on a horizontal line. The chip is placed in the middle of the longitudinal line separating the rows of the spaces on the side.
  • Corner: a bet on four numbers in a square layout. The chip is placed at the intersection of the lined between the four numbers.
  • Six Line or Double Street: A bet on six numbers corresponding to two adjoining lines of horizontal numbers.
  • Column: A bet on twelve numbers within a column.
  • Dozen: A bet on twelve numbers within a column.
  • Double Column: A bet on twenty-four numbers.
  • Double Dozen: A bet on twenty-four numbers corresponding to two of the three dozens on the table.

These are bets made at the center of the table.

These are bets made by players on the outside of the table.

Prizes are divided among the winners in relation to the likelihood that their bets will end up being the winning bets.

If you bet on a single number, payout is 35 times your bet.

According to your bet, prizes are as follows:

Straight bet: 35:1
Split bet: 17:1
Street bet: 11:1
Corner bet: 8:1
Column bet: 2:1
Dozen bet: 2:1

These are bets that consist of a straight bet and a bet on two numbers next to the straight bet and two at the bottom of the roulette.

The minimum amount allowed to play roulette is 1€.

The difference between these rouletted is that the American roulette has a 0 and a double 0, and the French and European roulettes only have the single zero.

BLACKJACK

In this mode, players bet against the dealer and win the hand that is closest to the value of 21 points.

Initially we are dealt two cards and depending on the score of these two we decide what the most appropriate action is.

If you receive an Ace and a card with a value of 10 you get Blackjack and win 3:2 on your bet.

When your hand and the croupier’s tie, you are refunded the original bet.

Jack (J), Queen (Q) and King (K) are valued at 10 each.

Ace: 1 point or 11 points
King: 10 points
Queen: 10 points
Jack: 10 points
Ten: 10 points
Nine: 9 points
Eight: 8 points
Seven: 7 points
Five: 5 points
Six: 6 points
Four: 4 points
Three: 3 points
Two: 2 points

If a you have a pair of identical cards, you may choose to form two independent sets if when asking for more cards you get another equal pair, you can continue opening the game. To open the game, you need to bet on the game again the same amount you bet on the first game.

Should letters be “black”, cards 10, J, Q, K and Ace all have a value of 10 and can be considered equal pairs to open or split. Each game is independent.

Depending on the Blackjack game you play, you will be able to double your bets under different conditions. In general, you are allowed to double your bet if you get 9, 10 or 11 by betting the same amount you had bet and, if you eon, you could double your profit.

If the dealer’s upcard is an ace, you can take insurance.

If you have taken insurance and the dealer has Blackjack, your insurance bet will pay 2:1 on what you bet for the Insurance.

If the dealer did not have Blackjack, you would lose your Insurance.

Depending on the Blackjack game, 1 to 8 decks may be used.

Cards are automatically shuffled before each Blackjack round.

When this happens, a tie or push occurs and you recover your bet.

If you make a 10-dollar bet and win, you will receive 10 dollars plus your original bet, so the payout is 2:1.

The dealer will stand when he reaches value 17.

Natural Blackjacks are paid 3 to 2. That would be one and a half times the value of the bet.

Example

1. I have made a 20-dollar bet. You are dealt one Jack of Spades and an Ace of Diamonds and you have blackjack. The dealer is dealt a ten of clubs as his first card and a six of hearts as his second card.

Winning blackjack. You win 30 dollars plus the original amount you bet.

Blackjack payouts are 3:2. The total amount won is 30 dollars + 20 dollars = 50 dollars.

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